Delete your data

Dewdrop Garden (이슬의 정원) · Healon Studio

There is no sign-up in Dewdrop Garden; the app makes an anonymous account by itself. A parent (or the child with a parent) can ask us to delete the data stored on our server at any time. You don’t need the app to ask.

Email a deletion request

Address: sungwony0906@gmail.com

A. With the app

  1. Open Settings → Move & keep garden → Show garden key.
  2. Write down the key (e.g. ABCD-EFGH-JK).
  3. Email sungwony0906@gmail.com with your request and the key.

Only want AI chat off? Withdraw consent in the Parent Space → Guardian consent — it takes effect right away.

B. Without the app (email only)

  1. If you linked a guardian email (“keep with email”), email us from that address, or tell us that address.
  2. We find the garden linked to it, confirm with you by reply, and delete it.
  3. No key and no linked email? Write anyway with what you remember (device, about when you played, nicknames). If we can’t match a garden, we’ll tell you honestly — an anonymous garden with no key can’t be told apart from others.

What we delete

  • The anonymous account ID and the server copy of game progress
  • What your child wrote in the game: hero and pet nicknames, birthday (month/day), diary, wishes and mood notes
  • The friend’s one-line chat summaries (memories)
  • The linked guardian email
  • Feedback and AI-reply reports sent from the Parent Space, if you ask

What stays, and for how long

  • Guardian consent record (time, method, version, choices, email): 1 year after withdrawal, to prove consent was handled.
  • Purchase records: contract/withdrawal and payment records 5 years, dispute records 3 years (Korean e-commerce law). Payment details stay with Google.
  • Anonymous usage stats: contain no account ID, device ID or name, so they can’t be linked to your child; single entries are folded into daily counts after 30 days.
  • Online room records (if used): removed about 1 day after the room ends.

How long it takes

  • We handle the request within 10 days and reply with the result.
  • The deletion also covers copies held by our processor Supabase (Seoul region). We keep no raw chats; text sent to Groq / Anthropic to make replies follows their API data policies and is not used for training.
  • Uninstalling the app removes the data on the device.

Full details: Privacy policy sections 2, 7 and 8.